Zebra Technologies Study: More Than Half Of Parcels To Be Delivered Under Two Hours By 2028
Zebra Technologies Corporation (NASDAQ: ZBRA), the market leader in rugged mobile computers, barcode
scanners and barcode printers enhanced with software and services to enable
real-time enterprise visibility, today announced the results of the
Asia-Pacific edition of the Future of Fulfilment Vision Study , a body
of research analyzing how manufacturers, transportation and logistics (T&L) firms,
and retailers are
preparing to meet the growing needs of the on-demand economy.
KEY SURVEY FINDINGS
•The study revealed that 67 percent of logistics companies expect to
provide same-day delivery by 2023 and 55 percent anticipate delivery within a
two-hour window by 2028. In addition, 96
percent of survey respondents expect to use crowdsourced delivery or a network
of drivers that choose to complete a specific order by 2028.
•92 percent of the respondents cited capital investment and operating
costs of implementing an omnichannel operation as a key challenge. Only 42 percent of supply chain respondents reported operating at an
omnichannel level today. In contrast, an estimated 73 percent of consumers shop
across multiple channels.
• Seven in ten surveyed executives agree that more retailers will continue
to turn stores into fulfilment centers that accommodate product returns. By 2023, 99 percent of retailers plan to implement buy online/pick
up in store to allow a more seamless fulfilment process.
•In APAC, 93 percent of respondents agreed that accepting and managing
product returns remain a challenge. Reverse
logistics remain underdeveloped and significant opportunities for improvement
remain. Today, 58% of retail respondents add a surcharge for returns, and 71%
have no plans to change this in the future. Meanwhile, 71% of survey
respondents agree that more retailers will turn stores into fulfilment centers
that can accommodate product returns.
•Today, 55 percent of organizations are still using inefficient, manual
pen-and-paper based processes to enable omnichannel logistics. By 2021, handheld mobile
computers with barcode scanners will be used by 99 percent of respondents for
omnichannel logistics. The upgrade from manual pen-and-paper spreadsheets to
handheld computers with barcode scanners or tablets will improve omnichannel
logistics by providing more real-time access to warehouse management systems.
•Radio-frequency identification (RFID) technology and inventory
management platforms are expected to grow from 32 percent today to 95 percent
in 2028. RFID-enabled software, hardware and
tagging solutions, offer up-to-the-minute, item-level inventory lookup,
heightening inventory accuracy and shopper satisfaction while reducing out of
stocks, overstocks and replenishment errors.
•Future-oriented decision makers revealed that next generation supply
chains will reflect connected, business-intelligence and automated solutions
that will add newfound speed, precision and cost effectiveness to
transportation and labor. Surveyed executives
expect the most disruptive technologies to be drones, driverless/autonomous
vehicles, wearable and mobile technology, and robotics.
SUPPORTING QUOTE :-
Deep Agarwal, Regional Sales Director – India
“Driven by the always-connected, tech-savvy
shopper, retailers, manufacturers and logistics companies are collaborating and
swapping roles in uncharted ways to meet shoppers’ omnichannel product
fulfillment and delivery expectations. Zebra’s Future of Fulfillment Vision
Study found that 95 percent of survey respondents in Asia-Pacific agreed that
e-commerce is driving the need for faster delivery. In response, companies in India
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